PRIVACY POLICY
Who we are
Form Bespoke Jewellers Ltd.
Our directors: Tim Swann and Gary Thompson.
Our website address: https://formjewellery.com
Our contact number: 0113 262 4064
Our contact email: info@formjewellery.com
Our address: 3 Stainbeck Corner, Chapel Allerton, Leeds, West Yorkshire, LS7 3PG.
What personal data we collect and why we collect it
Website Comments
(Details below provided by WordPress – regarding the data which WordPress collects by default).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Website Media
(Details below provided by WordPress – regarding the usual upload of media files).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Website Contact forms
Our contact form collects your name, email address, contact number and any details you provide about your enquiry.
We use this information for customer service purposes; to get back in touch with you regarding your enquiry and our service, to provide a quote or to arrange an appointment. We will safely store this information indefinitely, unless otherwise requested by yourself to a member of our staff.
We regard your personal data as private and confidential. We do not use this information for marketing purposes or pass on your details to any third party without your consent.
Website Cookies
(Details below provided by WordPress – regarding the cookies which WordPress installs by default).
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content on our website from other websites
(Details below provided by WordPress – regarding how WordPress embeds content).
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Website Analytics
We use Google Analytics to track the interaction of users with our website. You can see Google’s Privacy Policy here.
Where else we collect your personal data from and why
If you get in touch with us via email and/or phone, or if you visit us within our Chapel Allerton showroom, we may collect data from you such as your name, email address, contact number and any other enquiry details you provide.
We use this information for customer service purposes; to get back in touch with you regarding your enquiry and our service, to provide a quote or to arrange an appointment. We will safely store this information indefinitely, unless otherwise requested by yourself to a member of our staff.
We regard your personal data as private and confidential. We do not use this information for marketing purposes or pass on your details to any third party without your consent.
Who we share your data with
We regard your personal data as private and confidential. We do not pass on your details to any third party without your consent.
Your personal data is safely stored in our Company Database (ACT) which is saved within our Google Drive File Stream, and on an external hard-drive. This is to ensure that it is stored securely and is accessible to our team. You can see Google’s Privacy Policy here.
Card payments are processed through WorldPay via a PDQ machine. They are processed either over the phone with a member of staff, or in person whilst in our Chapel Allerton showroom with a member of staff. To process a card payment, we need your debit/credit card details and address details. You can see WorldPay’s Privacy Notice here.
We also have an alternative payment option available which is processed through Hitachi Finance. This process is done alongside one of our jewellers whilst in our Chapel Allerton showroom. You can see Hitachi’s Privacy Policy here.
By default, WordPress does not share any personal data with anyone.
How long we retain your data
(Details within the first two paragraphs below provided by WordPress – regarding how WordPress retains data).
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
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Your personal details are securely stored within our Company Database (ACT) indefinitely, unless otherwise specified by you to a member of staff. We will delete your personal details record from our Database only when requested by you.
Records from our website analytics are securely stored indefinitely to enable us to asses our website functioning, usability and efficiency. Some details from our website analytics may also assist us with product promotions.
Customer purchase records are stored for a minimum of ten years in accordance with our administrative and accounting responsibilities. We will not be able to remove your personal details (name, address, contact number) from your invoice paperwork within this timeframe.
What rights you have over your data
(Details below provided by WordPress – regarding your data rights whilst accessing a WordPress site).
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Web hosting: SqaureSpace. See their Privacy Policy here
Cloud Storage: Google Drive File Stream. See Google’s Privacy Policy here
Visitor comments may be checked through an automated spam detection service through WordPress.
Your contact information
If you have any privacy-specific concerns, please get in touch with one of our team.
Contacts: Tim Swann, Gary Thompson, Jennifer Longbottom.
Contact number: 0113 262 4064
Contact email: info@formjewellery.com